The MD/CEO of Wema Bank Plc., Ademola Adebise, speaking on digitisation initiatives for transforming businesses in the 21st century at the Digital Business and Technology Management session on the Modular Executive MBA (MEMBA 9) class

He highlighted these four points:

1. You must understand the different generations, address demographics and appeal to younger folks to balance the needs and views of the different generations.
2. You need to operate in a digital ecosystem of technology, people, process, data and an evolving business model to build new processes and improve performance
3. Map out your consumer journey to understand pain points and deliver optimised customer experiences.
4. Constantly train and retrain your staff to enhance their efficiency and effectiveness in your organisation.